Production and shipping
Our entire collection by Rain Sky Home is one of a kind. Each piece is handmade by our Owner and Lead Designer, along with a small team in Atlanta, Georgia, USA.
Our attention to detail and use of traditional African techniques ensure that your piece will be handled with care throughout the process, from our studio to your home.
Our pieces are made exclusively by hand, and are in no way manufactured. We also create customized pieces meant to highlight your personal style or celebrate your unique culture.
We feature plenty of behind the scenes videos of our coasters and collections in production on our IGTV channel, and love sharing decor inspiration and staging featuring our Africa Coasters Collection™. We'd love to connect with you. Just remember to send us a DM of your Africa Coasters to be featured.
Our current processing time to produce this collection can range from 2-6 weeks. (This information can also be found on our product pages, and in our order confirmation emails.) We are continuing to create beauty in the midst of the ongoing Global Pandemic. This means we can continue to accept new orders and move them through our production process- though, at a slower pace. If you have an existing order with us, we are working diligently to have it completed and shipped out, but please expect delays. We will continue to be transparent, and if upon reading this information you decide to wait on ordering; we prefer our clients to make informed purchases based on the information we have provided, vs, setting unrealistic expectations for our brand. We are a small owned brand, our products are 100% produced by us, and your support and understanding matters.
As a Thank You to our clients and supporters, we currently offer Free Standard US Shipping, for all orders $50 and over. You will have the option to upgrade to a paid and insured shipping option during checkout.
As of 1/1/2021, we will be offering Rush and Express Shipping. This will include your order being processed within 1-3 days vs 2-6 weeks, and Express Shipped with USPS Guaranteed Delivery 1-3 Days.
You can email us at email@example.com with questions prior to ordering. Please allow up to 72 hours for a response. If your question can be resolved by reading the information above we ask that you limit email inquiries.
M--F 9:00AM-4:00 PM
A message from our team
We remain incredibly grateful for each and every order you are placing on our site. Our community and the continuos support has kept our team afloat, as we work together to weather through this difficult time. Thank you!
Thank you, for every note of encouragement and show of support. We could not continue on without you, and we are full of faith and hope because of you.
The Rain Sky Home Team, and our little creators and the inspiration behind it all; Raina, Skai, and Justice!