Production and shipping

 
 
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Each collection here at Rain Sky Home; is an Original Collection.

Please do not duplicate, copy, modify or publish our designs without expressed written permission.

 

2018-2021 Africa Coasters Collection

Our Collection from 2018-2020 was sculpted entirely by hand using clay. Paying homage to traditional African techniques, this collection was then sealed using an epoxy finish and featured a felt bottom.

In 2021, we took our original sculpted design and produced custom molds to curate an all epoxy version. This collection will feature a bevy of luxury mica powders and inks to create a variety of designs.
 

All of our pieces, including our Tic Tac Toe Africa Collection, are our original designs, made exclusively by hand, and are in no way mass manufactured. We also create customized pieces for wholesale accounts meant to highlight and celebrate your special occasion, event, or brand.

We feature plenty of behind the scenes videos of our collections, during production and after production styling and staging on TikTok and IG!

We'd love to connect with you. Just remember to send us a DM

on IG or TikTok to be featured!

Shipping and Rush Orders

 

 

Our current processing time to produce this collection is 4-6 weeks. (This information can be found on each of our product pages). Our collections will ship via Standard First Class, USPS Priority Mail, or USPS Express.

 

We are continuing to create beauty in the midst of the ongoing Global Pandemic. This means we can continue to accept new orders and move them through our production process- though, at a slower pace. If you have an existing order with us, we are working diligently to have it completed and shipped out, but please expect delays. We will continue to be transparent, and if upon reading this information you decide to wait on ordering; we prefer our clients to make informed purchases. We are a small owned brand, our products are 100% produced by us, and your support and understanding matters.

  • Shipping Fees: Standard US Shipping Flat rate $5, US Priority Mail Insured Flat Rate $10, Rush Order Insured Flat Rate $40. International rates are calculated at checkout.

  • Your order will be delivered to the delivery address you specify when placing your order.  If your items are returned due to an incomplete/invalid address, input by customer (i.e forrgetting to include the apartment number) you will be subject to another shipping charge in order to redeliver your item. If we (the sender) are at fault, you will not be subject to any additional charges.

 

  • We  will attempt in good faith to deliver your items in accordance with your order, but we will not be responsible or liable for any delays or failure in such delivery due to a third-party carrier (USPS/FEDEX/UPS). Customer agrees to contact carrier regarding any delivery issues once item has been marked as accepted/scanned/ and or delivered by carrier. 

As a Thank You to our clients and supporters, we currently offer Free Standard US Shipping, for all orders $50 and over. You will have the option to upgrade to a paid and insured shipping option during checkout. We ship worldwide. Shipping rates for International orders are automatically calculated during checkout.

Rush Orders/Holiday

As of 1/1/2021, we will be offering Rush Shipping. This will include your order being processed within 2-4 days vs 4-6 weeks, and Shipped Priority or Express Mail with USPS Insured Delivery. You can select Rush Shipping at checkout.

 

Flat Rate $40 RUSH FEE

For all active orders, please email customer service to if you would like to upgrade to rush shipping. You will receive an official invoice for the flat rate rush fee. Once invoice has been paid; your rush order will be immediately processed.

Exchange/Return Policy

Our collections are custom made to order. All sales are final. 

We accept exchanges for any product that has been damaged or in the event you receive the wrong item. Please email customer service within 24 hours or delivery. Email must include any relevant photo of the damaged or incorrect item.  For US customers, a prepaid return shipping label will be provided at no charge to exchange your order. All exchanges will be processed within 2-4 days, upon receipt of returned package. *We will not accept exchanges after 14 days.

 

A message from our team

We remain incredibly grateful for each and every order you are placing on our site. Our community and the continued support  has kept our team afloat. We are committed to creating pieces that amplify luxury and culture.

Thank you, for every note of encouragement and show of support. We could not continue on without you, and we are full of faith and hope because of you.

 With Love,

The Rain Sky Home Team, and our little creators and the inspiration behind it all; Raina, Skai, and Justice!

Handmade CRAFTSMANSHIP

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CONTACT US

Order Inquiries// customerservice@rainskyhome.com

Press and Business Inquiries// info@rainskyhome.com

Wholesale// info@rainskyhome.com

M--F 9:00AM - 4:00PM

Please allow up to 72 hours for a response

Terms and Conditions// Privacy Policy// Return Policy// Shipping and Processing