Production and shipping
Each collection here at Rain Sky Home; is an Original Collection.
Please do not duplicate, copy, modify or publish our designs without expressed written permission.
2018-2021 Africa Coasters Collection
Our Collection from 2018-2020 was sculpted entirely by hand using clay. Paying homage to traditional African techniques, this collection was then sealed using an epoxy finish and featured a felt bottom.
In 2021, we took our original sculpted design and produced custom molds to curate an all epoxy version. This collection will feature a bevy of luxury mica powders and inks to create a variety of designs.
All of our pieces, including our Tic Tac Toe Africa Collection are our original designs, made exclusively by hand, and are in no way mass manufactured. We also create customized pieces for wholesale accounts meant to highlight and celebrate your special occasion, event, or brand.
Our presence on social media isn't just to sell a product, but to create beautiful aesthetics. We feature plenty of behind the scenes videos of our collections, inspirations, during production and after production styling and staging. You can find our official brand on Pinterest, Instagram, and TikTok.
Shipping and Rush Orders
Our current processing time to produce this collection is 4-6 weeks. (This information can be found on each of our product pages). Our collections will ship via Standard First Class, USPS Priority Mail, USPS Express or UPS Ground.
We are continuing to create beauty in the midst of the ongoing Global Pandemic. This means we can continue to accept new orders and move them through our production process- though, at a slower pace. If you have an existing order with us, we are working diligently to have it completed and shipped out, but please expect delays. We will continue to be transparent, and if upon reading this information you decide to wait on ordering; we prefer our clients to make informed purchases. We are a small owned brand, our products are 100% produced by us, and your support and understanding matters.
Shipping Fees: Standard US Shipping Flat rate $5, US Priority Mail Insured Flat Rate $10, UPS Ground Flat Rate $10, Rush Order Insured Flat Rate $30. International rates are calculated at checkout.
Your order will be delivered to the delivery address you specify when placing your order. If your items are returned due to an incomplete/invalid address, input by customer (i.e forrgetting to include the apartment number) you will be subject to another shipping charge in order to redeliver your item. If we (the sender) are at fault, you will not be subject to any additional charges.
We will attempt in good faith to deliver your items in accordance with your order, but we will not be responsible or liable for any delays or failure in such delivery due to a third-party carrier (USPS/FEDEX/UPS). Customer agrees to contact carrier regarding any delivery issues once item has been marked as accepted/scanned/ and or delivered by carrier.
As a Thank You to our clients and supporters, we currently offer Free Standard US Shipping, for all orders $50 and over. You will have the option to upgrade to a paid and insured shipping option during checkout. We ship worldwide. Shipping rates for International orders are automatically calculated during checkout.
We are excited to now offer UPS Ground Shipping. We understand shipping during the holiday season and during Covid-19 delays can be stressful; and this is a great alternative for any customer regarding your orders.
Please select UPS Ground Shipping during checkout.
As of 1/1/2021, we will be offering Rush Shipping. This will include your order being processed within 2-5 days vs 4-6 weeks, and Shipped Priority or Express Mail with USPS Insured Delivery or via UPS. You can select Rush Shipping at checkout.
Holiday Shipping Guarantee
Rush Shipping - Order by Dec 16th
Flat Rate $30 HOLIDAY RUSH FEE
Please note, during the holiday season, we experience a higher volume of orders. We also have taken into consideration the ongoing delays that have been noted by USPS, and many carriers both nationally and internationally. Orders placed after our Holiday Guarantee Deadline and normal processing time, are not guaranteed to arrive in time for the Holiday. Our Rush Fee is in place to combat these delays, and offer the best options to those wishing to have their pieces in time for gifting.
You will have the option to select Rush Shipping during checkout, or by emailing our customer service team after your order has been placed.
If you have an active order, and would like to upgrade to Rush Shipping, simply email customer service. You will receive an official invoice for the flat rate rush fee. Once your invoice has been paid; your rush order will be immediately processed.
Our collections are custom made to order.
We will gladly accept exchanges for any product that has been damaged or in the event you receive the wrong item. Please email customer service within 24 hours or delivery. Please include any relevant photo of the damaged or incorrect item. For US customers, a prepaid return shipping label will be provided at no charge to exchange your order. All exchanges will be processed within 2-4 days, upon receipt of returned package. *We will not accept exchanges after 14 days.
All sales final.
A message from our team
We remain incredibly grateful for each and every order you are placing on our site. Our community and the continued support has kept our team afloat. We are committed to creating pieces that amplify luxury and culture.
Thank you, for every note of encouragement and show of support. We could not continue on without you, and we are full of faith and hope because of you.
The Rain Sky Home Team, and our little creators and the inspiration behind it all; R, S, and J!